Monday, November 19, 2012

DAL ROTI - Avoid the place like plague

I haven’t written a blog for ages, but a certain incident that happened on a bright Sunday has made me to take up scribing again.

On Sunday, 18th Nov, 2012, me along with two my friends, set out to capture the beautiful Fort Kochi through our viewfinders.  4 hours of roaming under the hot sun left us dead tired and starved. What better than having a biriyani from Dal Roti (situated in Fort Kochi), I thought. A thought, which I would be regretting within minutes.

We entered the place and kept our bags aside. The owner himself came to take order and we order 3 biriyanis. To kill the time till our lunch comes in, we got chatting within ourselves.  While chatting, one of my friends took a sip from a bottle of Limca he was carrying. What happened next was unimaginable.

The owner came rushing towards us shouting abuses. Initially we were stunned, unable to understand what just happened. Then we realized that he was saying outside drinks are not allowed within the campus and that’s why he was shouting. My friend, with all politeness told him that we didn’t know it and we will keep it away. He then starting shouting that it is written in the menu and how can you say that you didn’t see it.

With all politeness we explained to the guy that, no one would be reading everything in a menu item, and would be just reading what he/she is looking for. This guy just continued shouting at top of his voice as if we have had alcohol. We clearly told him that it was just a bottle of Limca and we had opened it without knowing the rules.

But this guy was clearly out of his mind and was insulting us in front of rest of the customers.  Despite all that, we maintained our own dignity and never said anything with a raised voice.

Isn’t India a place where Guests are supposed to be treated as gods?? Forget gods, I felt this guy should have atleast have decency to inform us in a polite way about the rule. How on the earth would a customer look for rules in a menu card ?? And any sane man would first have the courtesy to politely inform a rule being broken before shouting at right?

And you wanna hear what happened next ? Back at home, I made sure I put it up in their face book page. You would be shocked to hear that the man said he is going to sue me for it. If this is the way he is going to take customer criticism, then he clearly showed that he lacks something in life.

Now, this is not an isolated incident. I checked out the Trip Advisor and found plenty of complaints about this guy. He has multiple faces when it comes to talking to an Indian Customer and a Foreigner.  Check for yourself some of the reviews which I took from Trip Advisor. There are plenty more like this.

Here is the post from DAL ROTI Owner in the FB Page, which he later removed.

Now you guys decide, whether you would like to visit this place again ? I would say, THINK AGAIN